Forum Discussion

Speedskater's avatar
Speedskater
New Contributor III
2 years ago

2023 Contour HDMI audio level

Just got a new 2023 Contour STB to replace the failed 12 month old Contour STB (old unit had a clock, record LED & power button).

The new unit has a much lower HDMI audio level than the old and other HDMI signals. None of the audio setup options change the level.

  • GregP1's avatar
    GregP1
    Moderator
    2 years ago
    Hi SpeedSkater,

    I'm not aware of a known issue as you have described. Can you please reach out to us privately with your account info including your full street address os we can locate your account? You can reach us by email. Our email address is Cox.help@cox.com.

    GregP
    Cox Forums Moderator