Forum Discussion

stinkfoot63's avatar
stinkfoot63
Contributor II
7 years ago

"Your Connection Is Not Private" error

URL: https://phonetools.cox.com/history?type=voice

Edit: the problem is with  https://phonetools.cox.com/.  Nothing can be accessed normally past it without dealing with the dire Google Chrome warning.

Perhaps this has something to do with changing from daylight savings time to standard... please advise.

Your connection is not private

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NET::ERR_CERT_DATE_INVALID
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  • Becky's avatar
    Becky
    7 years ago
    Hi Stinkfoot63, you are probably correct. The time change may have impacted the website's security certificate. You can bypass the “your connection is not private" error in Chrome by clicking on the Advanced link and then “proceed to website” link. The URL should redirect to an https:// login page that is secure. -Becky, Cox Support Forums Moderator
  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Stinkfoot63, you are probably correct. The time change may have impacted the website's security certificate. You can bypass the “your connection is not private" error in Chrome by clicking on the Advanced link and then “proceed to website” link. The URL should redirect to an https:// login page that is secure. -Becky, Cox Support Forums Moderator
    • MasterMyDomain's avatar
      MasterMyDomain
      Contributor II
      7 years ago

      Firefox refused to connect to phonetools.cox.com with the message "Your connection is not secure."   The details indicate the Cox certificate expired 11/5/18 06:54:54 am  SEC_ERROR_EXPIRED_CERT. .  I clicked on Advanced to add it as an exception, but unchecked the "Permanent" box.  This allowed me into phone tools for the current session, but after restarting my computer the error message came back.  Someone at Cox needs to update their certificate - - this could be a hack.

    • stinkfoot63's avatar
      stinkfoot63
      Contributor II
      7 years ago

      Thanks for the reply and can verify that it's a way of accessing the URL.  My question at this point is, will I be forced to deal with this issue until spring when we return to daylight savings time or is there a resolution in the meantime?

      • Becky's avatar
        Becky
        Moderator
        7 years ago
        Hi Stinkfoot63, I've let our website administrators know about the issue, so it should be resolved soon. -Becky, Cox Support Forums Moderator
    • Becky's avatar
      Becky
      Moderator
      7 years ago
      Hi All, this issue has been resolved. Please clear (delete) your internet browser's cookies, history, and temporary files. Then, close your internet browser and reopen it. You should then be able to access http://phonetools.cox.com. -Becky, Cox Support Forums Moderator