I apologize that you were not offered a battery backup. I'm here to help. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at firstname.lastname@example.org. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
I don't have much faith in the battery backup. I fully powered all your required equipment and still no dial tone, no TV, no Internet. A battery backup will solve all this (In Writing) and test by cutting the Main breaker ? .; Won't my GenSet charge the Batter backup therefore never discharge and thus provide continuous service On Generator and battery backup?