Forum Discussion

Andrew_Wees's avatar
Andrew_Wees
Contributor III
8 years ago

why is cox charging $20 to send an emta modem ?

We still have the outside NIU for cox phone and got our final notice for the emta change which should be free, but we are being charged $20.  we also are on premiere 150 mdown and the only emta's that look s like it will handle it is the D3.1 emta which is for gigablast customers only.

  • ColleenD's avatar
    ColleenD
    Moderator
    8 years ago

    Andrew Wees, The forums are intended for discussing technical topics (which I see you're also doing.) For billing assistance please share your inquiry by emailing us at cox.help@cox.com or message us on Facebook or Twitter. Please include the details of your inquiry and a copy of any communication you have received regarding the matter so we can review it.