Forum Discussion

catmsfa's avatar
catmsfa
New Contributor
4 years ago

When is Cox going to implement Stir/Shaken protocols to prevent Fake ID Callers, which are mostly scammers and telemarketers???

The new Stir/Shaken Protocols to prevent Fake Caller ID used by scammers and telemarketers is supposed to go active this week nationally.  My Apple Cell Phone has already implemented it in early June...
MichaelJ's avatar
MichaelJ
Moderator
4 years ago
Hi catmsfa, we implemented STIR/SHAKEN authentication and verification in 2019. Once the majority of phone companies start signing their calls, Cox will begin displaying Caller ID verification results to our customers. Please let us know if you have any other questions or concerns.

Thank you,

Mike J.
Cox Support Forums Moderator
  • Gary_WO's avatar
    Gary_WO
    New Contributor
    4 years ago

    Well your implementation is not working or flawed  I had 4 calls today. All with fake caller ID and all Indian card services spammers.  Verizon since the deadline I have not had a single call.. I tried NOMOROBO and all it did was break my voice mail to the point of it no longer works even after ending the service.

    • BenS1's avatar
      BenS1
      Former Moderator
      4 years ago
      Hi @Gary WO,

      I know how annoying it is to get robocalls. I recommend you activate Nomrobo and once activated you need to log into your Nomorobo account, go to the dashboard, and click on 'Report a Number', once you do that you can report numbers that are getting through the system.


      Ben S.
      Cox Support Forums Moderator
      • Gary_WO's avatar
        Gary_WO
        New Contributor
        4 years ago

        I don’t have to sign in and report anything on Verizon.  4 calls today.  None on my cell.  Looks like it is time to switch landline providers.