Forum Discussion

Rosebud84's avatar
Rosebud84
New Contributor III
7 years ago

what happened to phone tools on Cox Connect app?

What happened to phone tools on the Cox Connect app???  When I try to open it, it takes me to the app store to download a completely new app.  There is also a message that says “This app requires s...
Rosebud84's avatar
Rosebud84
New Contributor III

It won’t let me download.  The button is grayed out🙁  How am I supposed to get this app?

BrianM's avatar
BrianM
Moderator
7 years ago
Do you know which version of the operating system your smart phone is running? It is supported under iOS 10.0 or higher (Apple) or 6.0 or higher for an Android phone. We just tested here on both an Android & I-phone and we were able to download the app.

Brian
Cox Support Forum Moderator
  • Rosebud84's avatar
    Rosebud84
    New Contributor III
    7 years ago

    I have an iPad and just updated to 12.1

    • Rosebud84's avatar
      Rosebud84
      New Contributor III
      7 years ago

      I still can’t get the new app.  The download button is grayed out.

      • LisaH's avatar
        LisaH
        Moderator
        7 years ago
        Hi Rosebud84. If the download button is grayed out, there is something on your iPad that is blocking it. You may need to contact Apple to determine what to do. - Lisa - Cox Support Forums Moderator
    • Becky's avatar
      Becky
      Moderator
      7 years ago
      Hi Rosebud84, I believe the reason the download button is grayed out is because the Voice Everywhere app is only compatible with smartphone devices. The app is not compatible with tablets or computers. The app functionality is specific to mobile phone devices. -Becky, Cox Support Forums Moderator
      • Rosebud84's avatar
        Rosebud84
        New Contributor III
        7 years ago

        Why didn’t they leave the Cox Connect app as it was?  It worked fine with my iPad.  Now, the new one only works with mobile phones?  I don’t have a smartphone, so now I have to sign in whenever I want to look at my call log.  Are they going to have an app that is compatible with ipads?