Forum Discussion

Rosebud84's avatar
Rosebud84
New Contributor III
7 years ago

what happened to phone tools on Cox Connect app?

What happened to phone tools on the Cox Connect app???  When I try to open it, it takes me to the app store to download a completely new app.  There is also a message that says “This app requires s...
Becky's avatar
Becky
Moderator
Hi Rosebud84, it sounds like you've recently been migrated to the new Cox Voice platform. You'll need to download the Cox Voice Everywhere app so you can take advantage of the new features available to you. Once you install the new app, sign in to view your call history. -Becky, Cox Support Forums Moderator
Rosebud84's avatar
Rosebud84
New Contributor III
7 years ago

It won’t let me download.  The button is grayed out🙁  How am I supposed to get this app?

  • BrianM's avatar
    BrianM
    Moderator
    7 years ago
    Do you know which version of the operating system your smart phone is running? It is supported under iOS 10.0 or higher (Apple) or 6.0 or higher for an Android phone. We just tested here on both an Android & I-phone and we were able to download the app.

    Brian
    Cox Support Forum Moderator
    • Rosebud84's avatar
      Rosebud84
      New Contributor III
      7 years ago

      I have an iPad and just updated to 12.1

      • Rosebud84's avatar
        Rosebud84
        New Contributor III
        7 years ago

        I still can’t get the new app.  The download button is grayed out.