What’s going on with phone tools?
My phone is showing I have messages but when I go to the Cox website it keeps showing an error message all day long. I can’t access phone records or messages. Anyone else in RI having this problem? I...
Forum Discussion
Thank you for responding, Curt. Yes, I did have this issue before. I chatted with them yesterday & have a ticket open but nothing yet…..it took weeks to fix last time I had this issue. My phone display is showing multiple calls & voice mail. I’ll try your solution.
Cox opened a "CUI" ticket for me too. Those are tickets for issues that only affect an individual vs "UNO" tickets that affect a large number of customers and might be forwarded to their software vendor for resolution.
Doesn't it seem just a bit odd to you, that the exact same issue would happen twice to the same two individuals at the same time in different regions of the country? But, Cox still considers this to be two separate issues and not any kind of national or regional issue.
I think others either don’t use the service or don’t report it. I know many people that just don’t even have land lines anymore just their cell phones.
I got so many different answers from them last time…..it was so frustrating!
I noticed something else kind of weird. I mentioned earlier that if you click to open Call History, then click on the "Voice Mail (0)" button, entries will be listed for voice mails that you have in call history. If you then click the "Missed (0)" button in the middle, the same number of random, missed call entries will be displayed as voice mails that were previously displayed. Clicking the "Missed (0)" button first doesn't list any entries. Clicking "All" never lists call history entries.
BTW, I hope you got your ticket number. It always helps to have it for follow-up communication with Cox.
08/20/2021 - Voice Tools: Call History appears to be working now.
