Voicemail won't pick up
What would cause my voicemail to not pickup on some incoming calls that say unknown caller? Some unknown incoming calls do go to the voicemail but not all of them. The ones that don't go to the voi...
Forum Discussion
I shouldn't have to use any of those settings because all calls are supposed to go to the voicemail regardless of what they are. No calls should ring my phone endlessly.
If you set 'Configure Rings' in Voice Tools and your phone continues to ring more times than that number, your issue is with that setting, not voicemail. Re-cycle the setting. Voice Mail > Configure Rings (Select your desired number of rings and click Save). If you've already done that, contact cox.help@cox.com to report an issue with 'Configure Rings'.
I think I'm confusing you. The phone only rings endlessly when certain unknown incoming callers call me. Other than that my voicemail is working fine.
If you set 'Configure Rings' in Voice Tools and your phone continues to ring more times than that number, your issue is with that setting, not voicemail.
It usually takes several exchanges to figure out what your issue is. I understand your voicemail works.
If 'Voice Mail' is On, calls will go to voicemail after your phone rings the number of times selected in 'Configure Rings'. * The fact it continues to ring indicates the setting isn't working for some calls. Until your phone stops ringing, calls won't go to voicemail.
Find a computer and re-cycle "Configure Rings'. If that doesn't fix it, contact cox.help@cox.com and report your 'Configure Rings' issue.
* If 'Do Not Disturb' is On, calls will go directly to voicemail without your phone ringing at all.
Thanks but I've already tried that but I'll try it again and see what happens.
