Forum Discussion

DRVEGAS's avatar
DRVEGAS
Valued Contributor
8 months ago

Voicemail email notifications not working

When I click on enable I get the error saying that I have disabled it.  Does anyone have any idea how to make it work?  Can anyone get the email notifications to work?
DRVEGAS's avatar
DRVEGAS
Valued Contributor

Yes I have but they have no idea how to fix this issue.

WiderMouthOpen's avatar
WiderMouthOpen
Honored Contributor III
8 months ago

Did you just talk to Tier1 or did you actually have a ticket opened with Test Desk(TD)? It's been a while since I have worked at Cox so not sure if they have a TD still but it is worth a try.

  • DRVEGAS's avatar
    DRVEGAS
    Valued Contributor
    8 months ago

    They opened a ticket for this error but they still have no idea how to fix it.

    • Becky's avatar
      Becky
      Moderator
      8 months ago
      Hi Everyone, we're investigating why voice mail email notification aren't working. I'm sorry this issue has caused so much frustration! I appreciate your patience as we work to restore this feature. -Becky, Cox Support Forums Moderator
      • DRVEGAS's avatar
        DRVEGAS
        Valued Contributor
        8 months ago

        We also can't see phone numbers for incoming calls.