Voice Tools repeatedly down
I try to log in to track phone activity and I keep getting a page urging me to sign up for the service. What gives?
Forum Discussion
Stinkfoot63 or Dward5665, I believe this is happening; however, I'm unable to duplicate the error. Since there aren't any posted issues with Phone Tools, I'd like to get this escalated. When you have a moment, please email a screenshot of the error to cox.help@cox.com. -Becky, Cox Support Forums Moderator
Thank you for your reply and please bear with me- this is a part of my frustration.
You ask for a "screen shot of the error"... there is no error message, it's the screen/page that promotes "Stay on Top of Your Calls with Voice Tools" and "It's free with your Cox Digital Telephone service.". It pictures a young lady gleefully posing with a phone and includes bullet point benefits of the feature:
Voice Tools gives you quick and easy online access to:
- Listen to and manage voice mail messages.
- Control feature settings like call waiting and call forwarding.
- Set email notification for new voice mail messages.
- View, print and save incoming and outgoing call history.
Once you use Voice Tools, you'll never look at your telephone the same way again. Order Cox Digital Telephone today to take advantage of everything Voice Tools has to offer!
AT the bottom are two links I can click that read, "Learn More" and "Order Now".
In the address window the URL https://phonetools.cox.com/ is displayed.
I just tried it again and it worked right first time.
Didn't for me immediately but displayed after a couple page refreshes. Couldn't see phone history or settings though... "We are currently experiencing technical difficulties to process your settings request. Please try again." (red font) in both cases. A retry did manage to bring up call history.... once. Second try- red font error.
Edit... the features sometimes display and sometimes don't. Something is up and I do not think support here will be able to help very much. What's needed is straightforward information about what's happening and not enlisting us to refer screen shots of default error messages and other "information" that will cast zero light on what's causing this.
- Hi Stinkfoot63. In order to get this resolved, please email your complete address and name on the account along with the error that you experiencing with phone tools and we will be glad to get this escalated. Thanks, Lisa - Cox Support Forums Moderator
Whatever was going on seems to have stopped. Your response, while well meaning is part of my frustration with Cox. As I've already pointed out there was no "error" per se so you're not reading what I'm posting and seemingly sticking to a script.
What I'd like is some sort of communication from your employer- if not to lowly money-monkey me, at least to you so that you can tell us that there's work being performed, for instance, so that we aren't engaged in a pointless exercise which is far more likely to provoke me into venting at you than it is solving anything. That isn't making either one of us very happy.
Perhaps Cox can establish a status page for its network where us use-bies can log in and view ongoing work/maintenance/transition work that might affect the behavior of the services we're subscribed to.
If Cox likes to leave things in the dark and feed them manure, they should grow mushrooms.
- Hi there, I can certainly understand your desire to want to know certain specific information; however, many times we don't have those specifics and for the information we do have, most of it is considered privileged information that cannot be shared with our customers. We monitor all incoming content 24/7 and should you have any further issues or concerns, please don't hesitate to reach out to us as we're here to assist. You may reach out to us here, on Facebook, Twitter, or email us at cox.help@cox.com. -Thanks, Carol
In other words the paying customer doesn't rate notification when services are subject to being taken down for work. We can just *** it up and make sure our bill is paid. Got it.
To be fair I should at least thank you for having enough respect to offer some unvarnished truth instead of sugar coating a load of bovine excrement. Your honesty about Cox's utter contempt for paying customers that it has to do next to nothing to hang onto is appreciated.
