Forum Discussion

Rosebud84's avatar
Rosebud84
New Contributor III

Voice tools not working

My call history in voice tools (website and app) have not recorded incoming or outgoing calls since Apr 21 @ 5:43pm.

Anyone else having this problem?

3 Replies

  • Hi Rosebud84, thanks for letting us know about this issue! We've heard from a few other customers who also report Call History isn't logging calls. We've escalated the issue on your behalf and will let you know as soon as we have an update. -Becky, Cox Support Forums Moderator
  • CurtB's avatar
    CurtB
    Valued Contributor II

    Website "Voice Tools" wasn't working a few days ago, but appears to be working properly now.  Call History now matches the incoming calls on my local DVR Interactive Services: Phone Tools Call Logs.  Outgoing calls are also included.