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CurtB's avatar
CurtB
Valued Contributor II

Voice Tools call history is missing

Voice Tools call history is missing for all time periods and selection criteria.  No error mesage is provided.  

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  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @ All

    A known issue is impacting Phone Tools Call History online and our network team is working towards a resolution with no ETA. • Customers will not lose any data associated with Call History as the information is still being logged, however, it is not displaying.
    I apologize for any inconvenience this has caused and thanks for your patience.

    Jonathan J
    Cox Moderator
  • MasterMyDomain's avatar
    MasterMyDomain
    Contributor

    FYI...just noticed it 1/20/2023 11:30 am pst.  Hadn't tried it for a couple of days.  It's comforting to know it is being worked on.  Thanks.

  • CurtB's avatar
    CurtB
    Valued Contributor II

    Voice Tools call history is working for me now.  To confirm what Jonathan said about logging, a call is included that was made while history wasn't being displayed.

    Call history seems to break a lot.  If it's working for everyone again, Cox's vendor needs to adhere to an old, programmer's creed:  "If it ain't broke, don't fix it".  

    Cox should also consider negotiating a penalty clause with their vendor for down time.  Maybe that would instill a need to implement better change control procedures.