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civilwrites's avatar
civilwrites
New Contributor
6 months ago

Upgraded Modem but No Dial Tone

Recently, our household upgraded to the Panoramic Wi-Fi PW7 model modem. However, we have not had any dial tone for weeks. Family friends on my cell phone have told us no one picks up the landline calls. I've worked with the Cox Support online. They mentioned I may have to get a technician to come out for $100 dollars. I'm just wondering if this is a line/wiring issue that is not compatible with the new equipment? Wi-Fi and TV works fine. I'm just curious. 

2 Replies

  • The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High Speed Internet services with other customers. This appears as if you may need for someone from us to look into your account personally.  We would be happy to help.  Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with your service address with a link to this thread so we can get started.