Forum Discussion

Phone_Support's avatar
Phone_Support
New Contributor
7 years ago

Transcribe of voicemail and email sent is no longer working

Hi,

I travel quite a bit, so am not home to get voicemail messages.

I used to have it configured to transcribe the message and send me an email.

I noticed lately, I'm not getting any notification of a voicemail, no transcription, and no email containing the voicemail left for me.

How do I set that up again? It is very helpful for people who work and not babysitting their home phone.

Thanks,

Brian

email
transcribe voicemail
  • DustinP's avatar
    DustinP
    Moderator
    7 years ago
    Hello,

    I'm sorry to hear you're not receiving readable voicemail messages. Please follow these steps to Activate Readable Voicemail: https://www.cox.com/residential/support/activating-readable-voice-mail.html.
    If you still don't receive notifications after completing these steps, then please email us at cox.help@cox.com with your account information and include a link to this forums.