They can hear me but I cannot hear them
Similar to other posts I am having the problem of people hearing me but I cannot hear them. I have contacted Cox chat and they were unable to resolve and of course multiple modem reboots did not do t...
Forum Discussion
It was raining here and the phone went out... must be a moisture issue Cox
Still need help resolving this issue
- Hi Ecnav,
Out of an abundance of caution and for everyone’s safety, we are exercising social distancing. Our technicians can’t go inside the home. The technician can assist you from outside of your home. They can check cabling and equipment outside. If you need new equipment, they can set it on your doorstep, and they can walk you through troubleshooting/installation while still outside your home. They’ll talk to you over the phone, FaceTime/video chat, or even through an open window at a safe distance. Our technicians are available seven days a week at the following time frames: 8-10 am, 10-12 pm, 1-3 pm, 3-5 pm, & 5-7 pm. Please email my team at cox.help@cox.com with this post, your full name, complete address, and the day/time that works best for you.
Maria
Cox Support Forum Moderator
