Forum Discussion

Geri_Ann's avatar
Geri_Ann
New Contributor III
7 years ago

There is a problem with this website’s security certificate.

When I try to log in from my work computer and check my voice mail or call history, I get the above warning and cannot get in.  When I try to log in to the same area from my home computer, I get a wa...
Geri_Ann's avatar
Geri_Ann
New Contributor III
7 years ago

I'm still getting the error on my home computer about the date and time not being correct, even though they are totally correct.  I'm using Chrome on my home PC.  What should I do?  Of course, since I'm at home, I can just pick up my landline phone and check my voicemail that way, but I like being able to do it from my PC as well.

Geri_Ann's avatar
Geri_Ann
New Contributor III
7 years ago

Your clock is ahead

A private connection to phonetools.cox.com can't be established because your computer's date and time (Thursday, November 8, 2018 at 5:46:28 PM) are incorrect.

NET::ERR_CERT_DATE_INVALID
This is what I get, and when I click on the Advanced Link, I get another message telling me to change the time on my clock, but the time is completely accurate.  Very frustrating!
  • LisaH's avatar
    LisaH
    Moderator
    7 years ago
    Hi Geri Ann. We are aware of the issue with the security certificate and it should be corrected within the next 24-48 hours. Please make sure that you delete browsing history and are only using phonetools.cox.com. If you have this site saved as a bookmark or favorite, don't use it until you verify it works correctly. Thanks, Lisa - Cox Support Forums Moderator
    • Geri_Ann's avatar
      Geri_Ann
      New Contributor III
      7 years ago

      Thank you, Lisa!  I don't have it saved as a bookmark or favorite.  I log in under www.cox.net, and then go to Phone Tools from there, and that's where I'm having my difficulties the past few days.  Good to know it's being fixed, thank you!