Forum Discussion

Geri_Ann's avatar
Geri_Ann
New Contributor III
7 years ago

There is a problem with this website’s security certificate.

When I try to log in from my work computer and check my voice mail or call history, I get the above warning and cannot get in.  When I try to log in to the same area from my home computer, I get a wa...
Geri_Ann's avatar
Geri_Ann
New Contributor III

Thank you!  The date and time are correct on my home computer, so I don't know why that error keeps coming up.  I'm using Internet Explorer on my work computer, not Chrome, but I do use Chrome on my home PC. 

Becky's avatar
Becky
Moderator
7 years ago
Hi Geri Ann, when using Internet Explorer, you can bypass the error message by clicking "Continue to this website (not recommended)." The Phone Tools login page--a secure site with no certificate errors--should then load and allow you to log in. -Becky, Cox Support Forums Moderator
  • Geri_Ann's avatar
    Geri_Ann
    New Contributor III
    7 years ago

    I'm still getting the error on my home computer about the date and time not being correct, even though they are totally correct.  I'm using Chrome on my home PC.  What should I do?  Of course, since I'm at home, I can just pick up my landline phone and check my voicemail that way, but I like being able to do it from my PC as well.

    • Geri_Ann's avatar
      Geri_Ann
      New Contributor III
      7 years ago

      Your clock is ahead

      A private connection to phonetools.cox.com can't be established because your computer's date and time (Thursday, November 8, 2018 at 5:46:28 PM) are incorrect.

      NET::ERR_CERT_DATE_INVALID
      This is what I get, and when I click on the Advanced Link, I get another message telling me to change the time on my clock, but the time is completely accurate.  Very frustrating!
      • LisaH's avatar
        LisaH
        Moderator
        7 years ago
        Hi Geri Ann. We are aware of the issue with the security certificate and it should be corrected within the next 24-48 hours. Please make sure that you delete browsing history and are only using phonetools.cox.com. If you have this site saved as a bookmark or favorite, don't use it until you verify it works correctly. Thanks, Lisa - Cox Support Forums Moderator