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Mukesh's avatar
Mukesh
New Contributor
2 months ago

The Deceptive Promise

I am writing to express my frustration and disappointment with the reward program COX has been promoting. Despite meeting all the requirements and following the instructions diligently, I never recieved the rewards that were advertised. I have contacted your customer service multiple times, but each time I receive vague responses or promises that the issue will be resolved soon and today they said that I was never eligible for this reward and will not be honoured. As a loyal customer, I faced significant trouble due to false promises made by Cox, which leading me to move my services from COX.

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  • Hello.

    My sincere apologies for this experience. Please send your full name and complete address to cox.helpCox.com. I would like to assist and investigate this issue further.