Snail mail marketing -Cox or Scam?
A senior citizen we know has been getting snail mail, phone calls and email, threatening to shut off Cox phone service if a service appointment iisn’t scheduled. In addition, Cox marketing seems to ...
Forum Discussion
can you verify that phone number I posted is either correct or not? The CSR I spoke with claimed it wasn’t.
Hi there, I can understand your concern about possibly receiving phishing requests, but this one is legitimate. As Brian explained, Cox and all other landline telephone providers are in the process of updating our telephone platform and outdated equipment. This requires the removal of outdated equipment installed outside of a customer's home and installing a digital telephone modem that we call an eMTA. The telephone numbers listed on the notifications may vary for each Cox Markets. And that I'm aware of, very rarely does a telephone number listed on a mailer matcher the number the telephone representative is aware of, as this may be a safety feature. A good telephone number that you may call is 1.855.403.3790. I dialed that number and was prompted for the following information:
Opt 2 - for all other requests
Opt 2 again
Opt 1 -
Will be asked to confirm information - Listen for which prompt to use
Will be asked to authenticate their account information
Opt 1 since they've received a notification to update their Cox Equipment
Alternately, they may visit the site cox.com/updatemyphone.
Let us know if you have any further questions or concerns, we're here to help.
Thanks, Carol
Opt 2 - for all other requests
Opt 2 again
Opt 1 -
Will be asked to confirm information - Listen for which prompt to use
Will be asked to authenticate their account information
Opt 1 since they've received a notification to update their Cox Equipment
Alternately, they may visit the site cox.com/updatemyphone.
Let us know if you have any further questions or concerns, we're here to help.
Thanks, Carol
OK, thanks. I was also told by the CSR that these equipment / modem updates won't cost anything, either in hardware or service call charges - correct as well?
anyone? anyone home at Cox? Can you confirm please?
Hi again Carol. Can you tell me if there are any charges, either hardware or service call, for this changeover?
- Hi Otterbay, I encourage you to go to www.cox.com/updatemyphone and read through Frequently Asked Questions at the bottom of the page. The service call appointment to have a tech upgrade your telephone equipment is provided free of charge. There are two equipment options offered as part of this transition. Customers can choose to upgrade to an eMTA for no additional monthly charge, or customers can choose to rent a WiFi Telephone Modem. -Becky, Cox Support Forums Moderator
