Snail mail marketing -Cox or Scam?
A senior citizen we know has been getting snail mail, phone calls and email, threatening to shut off Cox phone service if a service appointment iisn’t scheduled. In addition, Cox marketing seems to ...
Forum Discussion
We are in the process of updating all of our customers to a new phone platform. This platform requires what is called an eMTA, which is basically a cable modem that is used to provide the phone signal to the home and will be located somewhere inside of the home once installed. We are removing old hardware called NIU's from the outside of the house in the process.
Brian
Cox Support Forum Moderator
Brian
Cox Support Forum Moderator
can you verify that phone number I posted is either correct or not? The CSR I spoke with claimed it wasn’t.
- Hi there, I can understand your concern about possibly receiving phishing requests, but this one is legitimate. As Brian explained, Cox and all other landline telephone providers are in the process of updating our telephone platform and outdated equipment. This requires the removal of outdated equipment installed outside of a customer's home and installing a digital telephone modem that we call an eMTA. The telephone numbers listed on the notifications may vary for each Cox Markets. And that I'm aware of, very rarely does a telephone number listed on a mailer matcher the number the telephone representative is aware of, as this may be a safety feature. A good telephone number that you may call is 1.855.403.3790. I dialed that number and was prompted for the following information:
Opt 2 - for all other requests
Opt 2 again
Opt 1 -
Will be asked to confirm information - Listen for which prompt to use
Will be asked to authenticate their account information
Opt 1 since they've received a notification to update their Cox Equipment
Alternately, they may visit the site cox.com/updatemyphone.
Let us know if you have any further questions or concerns, we're here to help.
Thanks, CarolOK, thanks. I was also told by the CSR that these equipment / modem updates won't cost anything, either in hardware or service call charges - correct as well?
