Forum Discussion

CurtB's avatar
CurtB
Valued Contributor III
5 years ago

Selective Call Rejection Phone Features Aren't Working

When I enter *60 into my Cox land line phone, a recording begins "All screening is off.  Press 1 to turn call screening on..."   The recording continues for all remaining options related to Selective...
CurtB's avatar
CurtB
Valued Contributor III
5 years ago

I received the following recorded message today after entering *60 for Selective Call Rejection:

"Call screening is limited to 25 telephone numbers.  You must remove an entry before adding another".

The Cox website states: " You can store up to 30 phone numbers in your rejection list".

https://www.cox.com/residential/support/using-selective-call-rejection-for-cox-digital-telephone.html

Why has Cox reduced the number of entries available for Selective Call Rejection?

  • CurtB's avatar
    CurtB
    Valued Contributor III
    5 years ago

    An email from Cox noted that Cox Digital Telephone allowed up to 30 numbers for Selective Call Rejection, but I'm now on Cox Voice which only allows 25 telephone numbers for Selective Call Rejection.  When I asked why Cox chose to downgrade service for this particular telephone feature, I was told they understand my disappointment and appreciate my feedback and they will share it with their Leadership Team.  Well, that just makes me feel so much better.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    Does anyone still receive repeat scam calls from the same number?  The last nuisance calls I got were from Cox.  Cox called my broken landline 6× to remind me I had appointment to fix said broken landline.  They were calling the very same number they were suppose to fix.  [Hello, hello...why don't you answer your broken phone?]