Call History Update
Call records were displayed in the All tab for a few hours on 01/14/2025, then disappeared again and haven't been seen since. For call records to be available after a month-long outage and then be r...
Forum Discussion
Today is the four-month anniversary of these on-going 12/13/2024 issues.
- An outgoing call record is created to (256) 724-7534 (voice mail) every time an incoming call is missed and goes to voice mail.
- Missed calls in the All tab do not have a red font to indicate the call was missed.
- Missed calls are not included in the Missed tab.
Hey Curt. Although I am not a certified Cox Professional. I am a residental customer. What I would suggest doing is potentially trying to if you haven’t already. Login to the voice tools application from your phone or tablet. If everything shows up there. Then the issue may be related to either the WiFi or the device you’re using to access the voice tools application. Hope this helps
regards
Zach
Thanks, but that's not it. The device is a desktop PC with an ethernet connection to the modem.
The main issue is not missing data. It's the redundant, outgoing call record that's created for the (256) 724-7534 voice mail phone number, in addition to the incoming call record for the caller. This happens every time a missed call or a Spam Risk setting sends a call to voice mail, regardless of whether the caller actually leaves a voice mail message. If the caller does leave a message, the voice mail call record is also (correctly) created in the All and Voice Mail tabs. (Erroneous outgoing call records for calls I didn't make are creating clutter in my Call History because of an internal process). This should be an easy fix. Don't create Call History outgoing call records to the voice mail phone number unless the phone owner specifically calls that number.
Missed call information is inconsistent. A couple of missed calls appeared in the All tab with a red font and were listed in the Missed tab. Most are not.
These issues haven't changed for months. When Cox last replied, they were still saying it's being worked on, but it's obvious that nothing is being done to fix this.
Cox still claims they're working on it. How long will they keep that line going before they admit no one is doing anything about it or they just stop replying? They just continue to say they're working on it, but they don't have any additional information to provide.
Can I get a job in Cox's software support department? I always had to be accountable to somebody. That same job at Cox sounds like a pretty cushy gig. You never really have to do anything, and no one ever seems to question you about it.
Edit: Cox just sent me the following email with a link.
"Thank you for choosing Cox. Below, I have provided a link to assist with the job search within Cox. Under careers, you will find many opportunities for you to apply to. Please let us know if you have any questions or concerns that we can assist with. Good luck !"
Well, they may not always provide much help, but I got a chuckle out of that. Somebody at Cox has a sense of humor and knows how to play along with a joke. Either that or they're dumber than a fence post and thought I was serious. Whatever, I still laughed.
Idk. To be honest they need to just update their systems in my opinion. But I will keep an eye on this and will update you if this starts to happen to me.
