Forum Discussion

Inland's avatar
Inland
New Contributor II
8 months ago

Problem Report: Nomorobo Activation Is Frequently Deactivated Requiring Frequent Re-activation

This has been an ongoing problem. Please rectify the problem. Sincerely, --Dennis--
  • CurtB's avatar
    CurtB
    8 months ago

    Leave Nomorobo deactivated and use Voice Tools 'Spam Blocker".  Set it and forget about it.

    Voice Tools > Settings > Spam Blocker: Customize > Select Block for each type > Save

    Your phone won't ring for blocked calls but they will be included in Voice Tools 'Call History'.  

    When an unwanted call is still received occasionally, block it with phone codes.

    With a dial tone, press *60 then 2 to block incoming calls.  Enter the number and press # or just press # to block the number of the last incoming call.  Up to 25 numbers may be blocked,

Anesti33's avatar
Anesti33
Contributor

thank you kindly for your solution! I followed your link to voice tools, and the Cox website prompted me to log in; and after valid authentication, the website malfunctioned and launched in an infinite loop without any interaction from user.

yes, as a matter of fact, I have tried from various combinations of browsers and devices. I have also cleared my cookies and cash. I run no extensions. what else could go wrong with their website except Cox's own malfunction? there are currently other areas of Cox websites malfunctioning such as lifeline application.

The tech support reps do not understand my questions and they insist that the website is functional and they cannot assist any further nor escalate to a management.

Are voice tools unavailable to certain customers?

CurtB's avatar
CurtB
Valued Contributor III
8 months ago

As far as I know, 'Voice Tools' should be available for use by all Cox customers who subscribe to Cox Voice, but it has a history of issues.  If you're unable to access 'Voice Tools', contact cox.help@cox.com and include your full name, the service address, a brief description of your issue and a link to this forum discussion.  Cox should create a customer ticket for you.  Get the ticket number for reference in future Cox communications.  When the issue is fixed, follow the 'Spam Blocker' instructions in the previous post.

  • Anesti33's avatar
    Anesti33
    Contributor
    8 months ago

    Thank you Curt,

    is email support different than the Oliver chat support with a live agent? because as I just described the live agent refused to understand my issue. no live support representative has ever issued a ticket number to me. if email support creates tickets with numbers, then perhaps they may understand that the issue lies in their website and not in my devices. I always try websites with multiple browsers, devices, configurations before reporting to support, but since my configuration is extra secure sometimes I do overlook a step such as disabling safe browsing or secure DNS, for example.

    • CurtB's avatar
      CurtB
      Valued Contributor III
      8 months ago

      I wouldn't waste my time with Oliver chat, but Cox Social Media Support Specialists who read and respond to email have helped me plenty of times.  I've experienced issues with 'Voice Tools' on several occasions.  Some issues took longer than others, but they were all fixed.  That product is maintained by a third-party vendor, but Cox Social Media Support will liaison with them to coordinate your fix if you continue to be unable to access Voice Tools.  Remember to ask for your ticket number,

      The link I originally posted worked for me, but I modified it.  The revised link should work for you too.  Try it again or this one.  Voice Tools

      If the link still doesn't work for you, try going through Cox's website.

       

      • Anesti33's avatar
        Anesti33
        Contributor
        8 months ago

        Thank you for the attention, Curt;

        after my visit to voice tools website, the authentication does indeed enter into an infinite loop, because of some cookie. I did enable third-party cookies. delete all cookies from cox.com and try it again.

         

        if I visit the top level cox.com website after going to voice tools, that is also infinite- looping on the authentication screens.

        now I have confirmed that the authentication was successful, so it's not a failure loop, it's simply that it can't proceed beyond that dam/intercept.

        I suspect that there is something in my uniquely secure and paranoid setup that is hindering this operation, such as private DNS, or my Malwarebytes security app. I am at home and I'm using just a standard panoramic Wi-Fi gateway.

        as usual, I will be forced to disable malware protection and disable secure DNS, and try it out without those essential protections.

        I disabled Google One VPN, and now the front login page shows a red error. yes, I refreshed the page.