ColleenD said:
KAJ,
The installer will ensure the eMTA is installed in the best place to support your service and activate the jacks you currently use. Just be clear with the agent who set's up the appointment on what your needs are and then discuss everything with the tech before the work starts. We'll get you taken care of.
I can understand there being some hesitation to change, but this equipment upgrade will allow us to be able to provide our customers with new features and service enhancements.
Does Cox have a simple line diagram of what this update connection entails?