Phone upgrade Letter
I know there have been several posts on this but want to ask for myself. I keep getting the phone upgrade letter. I use the jacks in my house for just old school land line. I have my own answering...
Forum Discussion
I just spoke with someone at Cox (after getting my FINAL REMINDER notice today).
- They can't tell me when service will stop with the old system.
- They said my fax should work.
- They told me to call my alarm company about the new phone system and didn't know if it would work (I had to go to Level 2 support to find that out).
- I don't think they understood the need to rewire my house to support the service change from outside to inside. They just told me their technicians are trained to do this. My existing Cornerstone NIU is inside of a shed and they said the tech would have to decide if the new unit could go there.
- They tried to tell me my existing unit is powered from my house and so it wouldn't be different that the new unit is powered from the house. I corrected them that power to my NIU comes from Cox. They don't seem to understand that not being powered by Cox and requiring a battery that I have to pay for is a downgrade.
- They're trying to tell me that the 7" x 6" x 3" unit is small. They did encourage me to go to the Cox store to see one (that's about a 20 min drive away for me).
Cox: what a mess this is.
