Probably related to this post; Call History Not Working | Cox Community
If not, you seemed to have the issue months ago too. What solved it then?
like most issues with the phone tools it never gets fixed but eventually just starts working again.
I suggest sending a email to Cox to report it. The more reports, the more serious they will take the issue.
Hello not_important, we are aware some customers are finding these concerns. We are unable to provide a full restoral date at this time but look to have this addressed as soon as possible. If we can help with any direct concerns with your account. Please email us at cox.help@cox.com for assistance anytime.
