Phone tools not working

Cox is finally acknowledging there's a known issue with Voice Tools Call History.  But it's most likely an issue of their own making.  If they have proper change controls, they should be able to restore to the last known working version which I believe did not include the Search box.  (Call records between 12/18/2024 and 01/05/2025 will probably never be available).  They should develop the new version in a test environment and only deploy it when it has been thoroughly tested and signed off by appropriate management.  But, that was prefaced with "If they have proper change controls...".