Phone tools not working
Phone tools are not working at all. Can’t get voice mail & there is no call history showing up at all.
Forum Discussion
Hi Pam613,
We understand these features are important to you. I regret there is a known issue with our Voice tools and apologize for the inconvenience. Our teams are working on a fix.
Some customers have been able to access their data by ensuring the ALL tab and not the Voice Mail or Missed tab is selected. Also, adjust the length of time to look back drop down: 7/30/60/90 days.
Hope this helps but if no luck, please bear with us.
Cox Support Forum Moderator
The all tab is not working either…..there is no history showing whatsoever even though I have made calls and received them. When will this be fixed? There are a lot of us who rely on this for different reasons.
Pam613 I'm so sorry but we don't have a time frame to get the call history back in order. I do know that it's something that we've been working on vigilantly.
For me, call records appeared in the ALL tab one day only a couple of weeks ago and disappeared at midnight that day. Spam calls were normally blocked so I can't even be sure they were calls to me. One valid outgoing call record appeared on a different day but disappeared after signing out and signing in.
An outage of this length should never happen. If Cox required proper testing and change controls before customer facing changes are implemented, this wouldn't have happened in the first place.
