Forum Discussion

Pawtucket's avatar
Pawtucket
New Contributor II
4 months ago

Phone tools not working for a few days; I need call history!

The phone tools don't appear, just   {{:: header }} The link that comes up is Voice Tools   Thank you!
CurtB's avatar
CurtB
Honored Contributor
4 months ago

Have you recently received any voice mails that you haven't deleted yet?  I sent myself an email and it caused me to lose all call records from the Call History "All" tab.  Immediately after deleting the voice mail, all call records returned to the Call History "All" tab.  See this post.

Update: It probably wouldn't be worth deleting voice mails to try fixing this because the "All" tab currently appears to only include calls sent or received today.  

  • missm's avatar
    missm
    New Contributor II
    4 months ago

    I don't use cox voice mail.  Since I never setup a mailbox how would I access it to delete anything? There are no voice mails showing up on the call history and there does not appear to be any way to delete anything in the call history. 

    • CurtB's avatar
      CurtB
      Honored Contributor
      4 months ago

      missm  I previously updated my post to cancel any suggestion to delete voice mails when I discovered call records displayed were for only the current day.  Besides that, the post to which you replied was directed to the OP.

  • Pawtucket's avatar
    Pawtucket
    New Contributor II
    4 months ago

    I don't use voice mail, either.

    • HeatherS's avatar
      HeatherS
      Moderator
      4 months ago

      Good morning, Pawtucket. I understand your frustration with the issue at hand. The Voice Mail tab under the Call History and 30-day search in Phone Voice Tools is not displaying information and this has been identified and escalated for resolution. Thank you for your patience during this time and I apologize for the inconvenience this poses to your household.