No proxy server or Virtual Private Network... I do not mess with my router or network settings so it's taking some unfamiliar antics to get your answer. I'm set currently to obtain a DNS address automatically.
I have not reconfigured anything. This problem began Saturday and persists. Every time I attempt to access Phone Tools I get that error- with one exception where I got the "aggressively working to resolve the issue" insult. How would my settings, which currently enable me to surf the web and do things like initiate and respond to this discussion, solely affect that feature?
It may or may not be related but web mail has been excruciatingly slow during this time as whatever is happening is affecting the recent downgrade you imposed on your customers.