phone calls not recording in voice tools
I have made several long distance calls, which are not being recorded in voice tools. This is the only record I have of these calls since they are not
listed on my bill. I have to log into the we...
Forum Discussion
All other outgoing and incoming calls are being logged, so I thought I was opted in? Why are certain calls outside of my area code not being recorded?
Hi Rosebud84, one of our back-office tools displays your opt-in status for Call History. Your status displays "Customer is not currently opted in." -Becky, Cox Support Forums Moderator
The + sign next to Call History just opens the list of calls and does not indicate that I am “opted in.”. I clicked it anyway, but not sure how this will fix things?
