Forum Discussion
Rosebud84
New Contributor III
All other outgoing and incoming calls are being logged, so I thought I was opted in? Why are certain calls outside of my area code not being recorded?
Becky
7 years agoModerator
Hi Rosebud84, one of our back-office tools displays your opt-in status for Call History. Your status displays "Customer is not currently opted in." -Becky, Cox Support Forums Moderator
- Rosebud847 years agoNew Contributor III
The + sign next to Call History just opens the list of calls and does not indicate that I am “opted in.”. I clicked it anyway, but not sure how this will fix things?
- Becky7 years agoModeratorHi Rosebud84, you mentioned earlier that some of your outgoing and incoming calls are being logged. Do these calls display when you click on the + sign next to Call History? -Becky, Cox Support Forums Moderator
- Rosebud847 years agoNew Contributor III
None of my outgoing calls were logged today, only incoming
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