phone calls not recording in voice tools
I have made several long distance calls, which are not being recorded in voice tools. This is the only record I have of these calls since they are not
listed on my bill. I have to log into the we...
Forum Discussion
Hi Rosebud84, it doesn't appear that you are currently "opted-in" to Call History. To opt-in, log into http://phonetools.cox.com with your Primary User ID and click on the + sign next to Call History. Once activated, Call History is updated every 15 minutes. Please note that only calls made using a 10-digit number will be displayed in the outgoing call log. Please try a test call after activating Call History and let us know if your call is recorded in the log. -Becky, Cox Support Forums Moderator
All other outgoing and incoming calls are being logged, so I thought I was opted in? Why are certain calls outside of my area code not being recorded?
- Hi Rosebud84, one of our back-office tools displays your opt-in status for Call History. Your status displays "Customer is not currently opted in." -Becky, Cox Support Forums Moderator
The + sign next to Call History just opens the list of calls and does not indicate that I am “opted in.”. I clicked it anyway, but not sure how this will fix things?
- Hi Rosebud84, you mentioned earlier that some of your outgoing and incoming calls are being logged. Do these calls display when you click on the + sign next to Call History? -Becky, Cox Support Forums Moderator
