Forum Discussion

RedSport00's avatar
RedSport00
New Contributor II
6 years ago

Phone - Voice Tools - for over 4 weeks - No History & No Settings

Phone - Voice Tools - for over 4 weeks - No History & Settings yields:  "We are currently experiencing technical difficulties to process your settings request. Please try again."    COX - Please fi...
BrianM's avatar
BrianM
Moderator
It looks like we are already in the process of working on this for you. I see that you have an open ticket regarding this issue.

Brian
Cox Support Forum Moderator
RedSport00's avatar
RedSport00
New Contributor II
6 years ago

Yes, Issue not resolved to date - Ticket is still open.

Hope to see Phone History restored very soon.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    6 years ago

    Hasn't Cox been updating you on their outage for the past 2 months?

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hi RedSport00, are you experiencing issues on the Cox Voice Everywhere App also or is the website (Voice Tools) only affected? -Kevin
  • BrianM's avatar
    BrianM
    Moderator
    6 years ago

    Please test again and let us know if you are still not seeing the call history.

    Brian
    Cox Support Forum Moderator

    • RedSport00's avatar
      RedSport00
      New Contributor II
      6 years ago

      Not using the "App".  Voice Tools" data continues to be unavailable (18 SEP) via Cox website. Issue began mid-June when Cox "upgraded?" Phone Tools software in my area. Several tickets have been opened and password changes made by Cox,- still Phone Tolls does not present current data.

      • CrystalS's avatar
        CrystalS
        Former Moderator
        6 years ago
        Hello. All phone data can be seen on the Voice Everywhere app. You can still manage your phone settings at Cox.com. -Crystal Cox Support Forum Moderator