Forum Discussion

RedSport00's avatar
RedSport00
New Contributor II
6 years ago

Phone - Voice Tools - for over 4 weeks - No History & No Settings

Phone - Voice Tools - for over 4 weeks - No History & Settings yields:  "We are currently experiencing technical difficulties to process your settings request. Please try again."    COX - Please fi...
BrianM's avatar
BrianM
Moderator
6 years ago
It looks like we are already in the process of working on this for you. I see that you have an open ticket regarding this issue.

Brian
Cox Support Forum Moderator
  • RedSport00's avatar
    RedSport00
    New Contributor II
    6 years ago

    Yes, Issue not resolved to date - Ticket is still open.

    Hope to see Phone History restored very soon.

    • Bruce's avatar
      Bruce
      Honored Contributor III
      6 years ago

      Hasn't Cox been updating you on their outage for the past 2 months?

    • KevinM2's avatar
      KevinM2
      Former Moderator
      6 years ago
      Hi RedSport00, are you experiencing issues on the Cox Voice Everywhere App also or is the website (Voice Tools) only affected? -Kevin
    • BrianM's avatar
      BrianM
      Moderator
      6 years ago

      Please test again and let us know if you are still not seeing the call history.

      Brian
      Cox Support Forum Moderator

      • RedSport00's avatar
        RedSport00
        New Contributor II
        6 years ago

        Not using the "App".  Voice Tools" data continues to be unavailable (18 SEP) via Cox website. Issue began mid-June when Cox "upgraded?" Phone Tools software in my area. Several tickets have been opened and password changes made by Cox,- still Phone Tolls does not present current data.