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dward5665's avatar
dward5665
Contributor
4 years ago
Solved

Phantom calls

First I've been back here for a year or so, it seems to have disappeared... Any ways, looking at my call history that I monitor daily, I often see multiple numbers as having been dialed from here, wi...
  • dward5665's avatar
    dward5665
    4 years ago

    Thanks for the reply.

    I don't have tv through Cox, caller ID is only on the phones.  These random numbers only show up on the call history, not on the dialed number history of the Panasonic phones.  No security system, faxes, or phone modems.  Cox Voice was implemented here about a year or so ago.

dward5665's avatar
dward5665
Contributor

Thanks for the reply.

I don't have tv through Cox, caller ID is only on the phones.  These random numbers only show up on the call history, not on the dialed number history of the Panasonic phones.  No security system, faxes, or phone modems.  Cox Voice was implemented here about a year or so ago.

Bruce's avatar
Bruce
Honored Contributor III
4 years ago

These random numbers are supposedly numbers you've dialed from your house?  Do you recognize the numbers?  Do you have Simultaneous Ring or Call Forwarding enabled on your Cox account?  You'd need to log into your Cox account and review your Phone preferences.

Also, while you're in your Cox account, you could try resetting your DOCSIS-eMTA.  There's a feature in your account to do this.

I don't know why I'm explaining the how-to's because you obviously log into your Cox account daily.

  • dward5665's avatar
    dward5665
    Contributor
    4 years ago

    I don't recognize any of the numbers.  I'm going to go back through my call history for a month to see if their is anything common, a few seem to be at the same time a valid call is dialed.  I've rebooted the modem, just not remotely yet.  I'll give that a try later.  The more symptoms the better when troubleshooting...up to a point!

    • Bruce's avatar
      Bruce
      Honored Contributor III
      4 years ago

      Every time you dial out, simultaneous numbers are also dialed?  That is weird.  I think it's a glitch on Cox.

      A reboot just reboots the same configuration.  A reset from your account reloads the configuration.  A re-provision is Cox recreating your account.

      You can lookup numbers at this URL.  Enter the first 3 digits in NPA and the second 3 in NXX.

      localcallingguide.com/lca_prefix.php

      • dward5665's avatar
        dward5665
        Contributor
        4 years ago

        Thanks, I am very familiar with the NANPA site, I used to program toll restriction tables on a LOT of PBXs back in the "good old days".