Forum Discussion

Fox's avatar
New Contributor
5 years ago

Periodic “Reset your password” requests from COX

Periodic “Reset your password” requests from COX arrive in my mailbox and I forward them to, assuming they are phishing attempts. I receive the standard response re.protecting my account. Are these actually phishing attempts and if not, what triggers thrm?

1 Reply

  • Hi Fox, is the email a request that you change your password? If so, we may have detected suspicious activity with your email account. You may want to reset the password to your Primary User ID to a password you have never used before. If the email is not a request, but instead states "We've recently received a request to reset your password", this means a password for one of your User IDs has been changed. If you did not recently reset one of your passwords, someone may be trying to gain access to your account. If this is the case, we strongly advise that you immediately change all passwords related to your Cox account. -Becky, Cox Support Forums Moderator