Forum Discussion

Lily2's avatar
Lily2
Contributor
6 years ago

Nomorobo Still Not Working

I have had Nomorobo installed since September.  It is still not working.  I have spent hours on the phone with Cox.  After two months they discovered I didn’t have the upgraded service that is requir...
  • Lily2's avatar
    Lily2
    6 years ago

    I have asked all the same questions myself.  No one seems to know.  They did, finally, upgrade my service which is needed for simultaneous rimg.  What no one understands is how I had simulaneous ring with the service before it was upgraded.  The guy from Nomorobo seems to understand but has been unable so far to communicate this to Cox.  I have had the most bizarre conversations with Cox...the last was with a guy who was supposed to give me the cost of upgrading my phone service.  He figured and figured....30 minutes, 40 minutes.  I finally said I coukd not wait any longer and would he call me with the estimate.  He said he would call me by 11.  I never heard from him.  When a Cox person from Atlanta contacted me, he said there was no charge for upgrading the service!  It’s an adventure, that’s for sure.  Now I have the new service.  It tells me that so I,tanelis eing is working and that my number is protected.  No calls are being blocked.  

Bruce's avatar
Bruce
Honored Contributor III
6 years ago

There isn't much to setup Nomo...enable SimRing on Cox, enable Cox number on Nomo, enable Nomo number on Cox and then test it.  If you spent hours on the phone, what could have possibly been overlooked?

I don't understand your "upgraded service" portion.  Is that an eMTA?  If you didn't have an eMTA, SimRing wouldn't have been available in your Cox account.  If SimRing wasn't available, what did you have installed since September?

I'm not a big fan of Nomo because it has flaws and too many variables to troubleshoot.  It is "exhausting and discouraging" so buy a call-blocker.

  • Lily2's avatar
    Lily2
    Contributor
    6 years ago

    I have asked all the same questions myself.  No one seems to know.  They did, finally, upgrade my service which is needed for simultaneous rimg.  What no one understands is how I had simulaneous ring with the service before it was upgraded.  The guy from Nomorobo seems to understand but has been unable so far to communicate this to Cox.  I have had the most bizarre conversations with Cox...the last was with a guy who was supposed to give me the cost of upgrading my phone service.  He figured and figured....30 minutes, 40 minutes.  I finally said I coukd not wait any longer and would he call me with the estimate.  He said he would call me by 11.  I never heard from him.  When a Cox person from Atlanta contacted me, he said there was no charge for upgrading the service!  It’s an adventure, that’s for sure.  Now I have the new service.  It tells me that so I,tanelis eing is working and that my number is protected.  No calls are being blocked.  

    • Lily2's avatar
      Lily2
      Contributor
      6 years ago

      Bruce, you do not need to respond.....I was simply responding to your comments..  Yes I could buy a call blocker.  The only thing is I am supposed to, for my 267.00 per month, have robocalls blocked.  I don’t.  And neither Cox nor Robocalls is willing to do anything about it.  

    • Becky's avatar
      Becky
      Moderator
      6 years ago
      Hi Lily2, there is something I can do that might help. There is a type of reset signal I can send to your Internet & Telephone modem that will reset the device and all telephone features like voicemail and simultaneous ring. This reset will interrupt your internet connection for just a few minutes while the modem reboots. Once the modem is back online, you will need to set up your voicemail again, as well as simultaneous ring. I don't know for sure this will resolve the issue you're having with simultaneous ring, but I believe it's worth a try. Let me know if you'd like me to reset your Internet & Telephone modem. I can provide you with the steps to set up voicemail again. -Becky, Cox Support Forums Moderator
      • Bruce's avatar
        Bruce
        Honored Contributor III
        6 years ago

        That begs the question of what Cox troubleshoots while on the phone for hours.