Nomorobo not working and Time Settings on the phone not correct.
Hello, I realize many people are having these same problems. But I want cox to be aware of these problems in my area (918) ( on the Oklahoma State Line East Central Oklahoma ) also. A Telephone conversation with Tech Support on evening of May, 07 Last Tuesday, The tech person and I went through the setup process to verify that I had made the correct entries and info. Nomorobo would not accept my Registration, the tech person said they would submit a ticket to tech support and the problem should be resolved in 24 hours. They have not resolved the problem as yeat, I assume they are over whelmed with this problem. Also the time stamp on caller ID has problems also, you can set the time and date correctly, but after I get a phone call the time appears to be correct, the am, pm changes to the opposite reading and the date advances to the next date, you can reset the time date and the same happens on the next call no matter what time, day or night. I fear there is going to be a lone wait to get things working properly.
- Hi RHol495, here are some additional instructions for setting up the nomorobo service, http://bit.ly/2H16pXh. Also, please ensure you are using phone number 602-598-5130 for the simultaneous ring. Is the Caller ID time stamp incorrect in the Cox Voice App or on the phone itself? -Kevin M. Cox Support Forum Moderator