no porting
On March 9, 2023 I purchased a new cell phone from Cox and requested that my existing landline phone number with Cox be ported to my new Cox Cell Phone. After numerous calls with Cox and numerous pro...
Forum Discussion
I am not moving. The landline phone and new cox cell phone are in the same building. I am not changing providers. This is all with Cox. The land line has been with Cox for 20 years. The cell phone is new, purchased from Cox. My simple request to port my land line number to my new cell phone has been unsuccessful. We have turned off the WiFi, took out the SIM and replaced it, I even tired signing in to Cox with Edge instead of Chrome. Nothing. I tried contacting Verizon since Cox is a MVNO with them. But no dice. Since I am not a customer I got nowhere.
I am not changing providers
Actually, you are. Cox is a cellular reseller(rebranding) of Verizon. Verizon provides the towers and bandwidth. Here is what I found by asking Bard. Point 1 and 3 seem to contradict but it something to ask Cox about.
- Cox Mobile is only available to customers who have Cox Internet. This is because Cox Mobile uses the same network as Cox Internet. If you don't have Cox Internet, you won't be able to access the Cox Mobile network.
- Your landline may be in contract. If your landline is in contract, you may not be able to port it to Cox Mobile until the contract is up. This is because your contract may prohibit you from switching to another service provider before the contract is up.
- Your landline may not be compatible with Cox Mobile. Cox Mobile uses a different network than Cox landline, so your landline may not be compatible with Cox Mobile. If your landline is not compatible with Cox Mobile, you will not be able to port it to Cox Mobile.
Thanks for the info!
I do have Cox High Speed internet...going on 20 years. The only thing I cancelled was my Cable TV. I went with a rooftop antenna.(One time cost). I use the Cox Internet wirelessly through my Router to access Amazon Prime which I already had for free shipping. And yes, we tried connecting the new Cox phone with WiFi turned off.
How do I find out if my landline is "in contract?" I have been calling Cox about every other day to ask how things were going. (Texting is useless).
I have been told more than once by tech support that it is compatible. I am aware that Cox is a MVNO of Verizon. I have been on Verizon's website to see I could learn anything, but got nowhere. I have been told by Cox (it is the first thing I asked) that my landline is compatible. In checking the list of Verizon MVNOs online I noticed Cox was not listed, but the webpage is probably old. (One of my pet peeves...rarely do webpages give you a date when the info was posted).
