Hello what ever,
We are unable to pull a signal from your current phone equipment. This could be a loss of power to the unit which is repairable, but if the unit needs replaced the techs do not have any to replace it with and would need to migrate the service to the modem application. If you would like for us to set up an appointment to see if the tech can restore the current device, we would be happy to assist. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread and we can provide you with some available appointment times.