Forum Discussion

MasterMyDomain's avatar
4 years ago

Need to Sign in twice to see call history then can't log off.

When I sign in to Cox, then click on Call History, a different sign in scrreen appears and I have to sign in again.  When finished with the call history and trying to log off it doesn't work. 

3 Replies

  • bearone2's avatar
    Contributor III

    i just checked & still the double log-in......i never logoff, just closeout the tab.

  • keddy's avatar
    New Contributor III

    I am having the same problem-having to sign in twice is very annoying. I tried Feedback numerous times-no fix yet. Any moderators following?

  • CurtB's avatar
    Valued Contributor III

    Call History

    Create a shortcut to Call History and only sign in once.  I can understand your annoyance, but with all the problems Cox has had with Call History, it's probably best if they leave it alone while it's working, even if it's not working exactly the way you prefer.

    Call History:

    Sign out

    To completely sign out from Forums, you must "Sign out" and close your browser.

    Webmail and Voice Tools are slightly different from Forums.  If you have another browser tab open, clicking "Sign out" doesn't completely sign you out of Webmail or Voice Tools either.  But, closing the browser requires re-authentication with your Cox credentials to access Webmail or Voice Tools again whether you signed out from your last session or just closed the browser.

    The My Profile home page is more secure.  Sign out requires re-authentication for access.  

    Update: Call History link address was updated to eliminate web page errors.