Hello, sazurb
You are correct in that you should absolutely not cancel your mobile service with Cox. The telephone number must remain active in order to port it to another provider. We have a process in place to provide you with a port-out PIN. Normally we would ask you to email us for help with your account, but in this case, the Social Media Team/Forum Moderators are unable to assist. All mobile concerns are handled by a specialized team so you must call to speak to them directly. If you need the number to call, please check the Customer Information section located at the end of your monthly Cox statement.
If you need help with any other account related matters, please email us at cox.help@cox.com at your convenience.
The purpose of the Cox forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Since this topic is one our community can't assist with, I am going to lock this thread.
