Mystery Tel2 notice and Caller ID problem
Greetings, I have received an email from Cox (quoted at end) a couple of times stating that my phone is hooked up to Tel2 which causes a number of problems including inbound called ID problems. I...
Forum Discussion
You seem like you want your ducks in a row; however, with all the Cox mistakes...provisioning Tel2 in the first place, not verifying if you're currently connected to Tel2 & sending this erroneous email...you'll have difficulty getting Cox inline. I hate to tell you to "wait & see" but you may need to wait & see what happens on 22 March. Holy Tel2, Mr Magoo!
I have a TM3402A modem. Yes, I am trying to preempt possible disconnection, if that is a possibility. Will try to do the soft reset (via website). I have tried the simple reboot of the modem by unplugging and it did not do anything. Will let you know how it goes. Thanks for all the ideas!
- @Deanchat
Emails or letters were sent to all our with a TM3402A modem letting them know if you're using port 2 that it needs they need to swap to port 1 by the deadline date. Since your modem is already provisioned for port 1 you should be fine.
Jonathan J
Cox Moderator
Where's my letter? I have the same eMTA as OP but received no email or letter. Will Cox disable my service and then charge 100 doll hairs to re-enable? Is the Cox Technical Team a bunch of inconsistent buffoons?
Telephone Modem
Brand: ARRIS
Model: TM3402A
Serial #: alphanumericThanks for that info Jonathan.
-Dean
