Forum Discussion

ekhawaii's avatar
ekhawaii
Contributor
5 years ago

My phone line says LINE-IN-USE. All the handsets are securely on the charging units. Is there a way to reset the phone modem (located in a clothes closet) using Online tools. I cannot even find a Online Chat or technical Phone number.

I have an Internet modem, and a separate Phone modem (in a closet).  I'm getting a Line-In-Use message. I have re-seated each phone on the chargers.  Is there a way to go Online to reset this specifi...
DustinP's avatar
DustinP
Moderator
Ekhawaii,

I'm glad to hear you're seeing a solution to the issue! We'll share your feedback and interest for there to be an option to click Reset Modem for the telephone through cox.com or the Cox App.

Dustin
Cox Forum Support Moderator
ekhawaii's avatar
ekhawaii
Contributor
5 years ago

Thanks DustinP...I thought I was missing something and wanted something Online.  Glad I read your online help where it told me to pull the power on the phone itself...This sometimes works on the Internet modem and the DVR's...just was so anxious to get something to fix that I forgot the basics....Dah!   Pleas pass the Reset Telephone modem on!