Must install a modem for basic phone service
On Friday 5/18 I was working from home & my broadband went down, including phone. Viewing the app told me there was a service issue in the area I saved a screen shot lol) but when I called an hour l...
Forum Discussion
"some obstacles" is to put it lightly!! We have been without land lines for 3 weeks since they pulled the plug. Tech spent 4.5 hours yesterday at my house on the phone to India because he could not get their "upgrade" to work!! Each new failure required India to "open a new ticket" and wait for it to get approved before he could call back. Tech finally gave up and left. After he left we were not only without phones but with out cable TV in our master bedroom. This is a cluster and they should NOT have pulled the plug if they were unable to get their new system to work!! Plus I was left with a massive cable cord and a huge box......
I'm sorry to learn of the service troubles you're experiencing. This is certainly not what we want for you. Are you still without service at this time? If you're still experiencing any trouble, please feel free to email my team with your name and address at cox.help@cox.com.
Thank you,
Thank you,
After another failed attempt I insisted on a supervisor on site. Supervisor had the phones working in a short amount of time. However, after the "fixed" our cable TV problem, we have now lost many channels - message says call Cox".......we cannot invest another 3 weeks getting our cable to work. It is quite pathetic you continue to sell products that don't work and cannot be fixed.
- Hi Victim, when did the issue with the TV channels begin? I can send a signal to reset both receivers, if you like. Just let me know if you are still missing channels. -Becky, Cox Support Forums Moderator
