Mobile network not available…
Every time I try to use my phone or even call COX 611 it states “ mobile network is not available. Connect to a wireless network to make a call. It is connected to my wireless network. HELP!!!!
Forum Discussion
I can see how this would be frustrating. If you haven't already done so, please restart your device, and try moving to another location in your home to see if you can pick up the mobile network. Wifi Calling is not yet available on all Cox mobile devices, so if Wifi calling is on and not working, I recommend making sure that feature is turned off. You can see here for enabling Wifi Calling https://www.cox.com/residential/support/enabling-your-cox-mobile-device-for-wifi-calling.html. If you share what device you have, a moderator or community member may be able to provide more assistance.
If turning off Wifi Calling, restarting your device, and moving to another location to improve the mobile network signal doesn't help please email cox.help@cox.com with your full name, complete street address and a description of the trouble you're having so we can investigate for you. If you prefer, you can also reach us on Twitter/X @CoxHelp, or visit us on Facebook.
