Forum Discussion

Trakem's avatar
Trakem
New Contributor
6 years ago

Loss of Service Threat

Got another letter today threatening loss of phone service, which I'm PAYING FOR!  Cox website has a similar warning when I logged in to my account.  Followed the scheduling link, made my selection (all shown as $0.00) but was unable to "continue to checkout" for the free telephone equipment upgrade.  Browser refreshes back to the same page.    Chat (robot?) wouldn't help me without my disclosing sensitive personal information (not gonna happen).  Should I file a complaint with the Virginia State Corporation Commission?

  • MariaL's avatar
    MariaL
    Moderator
    6 years ago
    Hi Trakem,

    We understand your concern with updating the network in your area to the most advanced phone equipment available. If you haven’t done so already, please call 1-844-208-3753 or, visit cox.com/updatemyphone to schedule your free phone update immediately.

    Maria L.
    Cox Support Forum Moderator