It seems like you may have had a bad experience with Cox, and if so I truly apologize. Cox provides the Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Billing and account questions that require the sharing of personal information aren't suited for a public forum. For further assistance, please email us at email@example.com with your full name and address if you have billing concerns. If you're looking to cancel the phone service than you would need to call 1-888-438-6673 Mon-Fri 8am-8pm and Sat- 9am-6pm.