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jlgs's avatar
jlgs
New Contributor
10 months ago

Landline outgoing call are garbled

This has been going on for a while. I can hear calls, but the caller either cannot hear me or it sounds very distorted. So far I've had 2 Cox techs out to my home. They replaced the phone modem, tested the internal wiring and external connections and it still does not work. I plugged in a known working phone directly into the modem and it still doesn't work. The Cox tech plugged his test set directly into the modem with the same results. I need my home phone. I'm getting ready to drop Cox completely. I need something reliable.

2 Replies

  • Hi jlgs, 

     

    I am sorry you're having issues with your home phone. We'd like to help. Please email us at Cox.Help@Cox.Com with your full name, address and phone number so we can see what is going on. 

     

     

     

     

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    Does your internet from the same modem work? Any problems there? Slow upload? Packet loss?